Where you see this, the manufacturer has a policy in place that says we are not to advertise below a certain suggested price. When you place the item in your shopping cart, we are able to show and give you our lower discounted price. Of course, any item placed into our shopping cart can be easily removed before giving us any personal information.

For locations in the continental United States, ground shipping is just $6.50 for most items. Expedited delivery and shipping to locations outside the continental US is charged standard UPS, DHL, or US Postal Service rates.

Large items are shipped via Truck Freight (usually an 18-wheeler), costs for this vary depending on location and extras.

Yes. Prior to shipping, you can track the progress of your order using our online tracking utility. Upon shipment this utility will display your tracking information, and you will also be sent an e-mail containing tracking information. You can also contact our shipping department at 1-800-222-6133 or email us for your order status.

Yes, we usually ship via US Postal Service for deliveries to Canada.

Check out our International Shipping page and contact us if you have further questions.

Please read over our Gift Certificate Information Page for more information regarding Gift Certificate ordering and delivery.

1) For Security reasons transfer of data is not always up-to-the-minute
2) Even with the tightest inventory control systems, inventory counts can be off due to human error and/or timing issues

In addition, you will note (see below example) that there are certain products that have an asterisk next to the Availability box which states "subject to manufacturer availability".

Tools Plus has arrangements with many manufacturers in which we ship items direct from them. By doing this, we're avoiding double shipping charges (and additional damage possibilities) that you would otherwise incur. This helps us keep prices low and pass savings on to you.

Example:

No, our website serves as our catalog. If you want, we can send a few manufacturer's catalogs to you with your order. Just let us know which ones you want.

Sure, we do special orders for items we don't stock pretty often. Just call or email us, and we'll see if we can order it for you.

On the right side of each item page, right next to the picture of the item, it will have either In Stock in green text, or a form allowing you to place a backorder.

99% of our products are brand new. All reconditioned items are marked as such in the product's description.

We've compiled a list of common problems with the shopping cart that some of our customers have encountered.

Tools Plus is not responsible for typographical errors in pricing or product descriptions. If there is a typographical error affecting your order, we will contact you immediately with the correct information.

Your privacy and security matters to us. Read over our privacy and security pages for more information.

See our contact page.

Our Waterbury store is open 8:00am to 5:00pm weekdays, and 8:00am to 3:00pm Saturdays. We are closed on Sundays and major holidays.