"Add to cart to see price!"
- Why do we do this?
Where you see this, the manufacturer has a policy in place that says we are not to advertise below a certain suggested price. When you place the item in your shopping cart, we are able to show and give you our lower discounted price. Of course, any item placed into our shopping cart can be easily removed before giving us any personal information.
Shipping Questions:
- How much are shipping charges?
For locations in the continental United States, ground shipping is just $6.50 for most items. Expedited delivery and shipping to locations outside the continental US is charged standard UPS or US Postal Service rates.
Large items are shipped via Truck Freight (usually an 18-wheeler), costs for this vary depending on location and extras.
- Do you ship to Canada?
Yes, we usually ship via US Postal Service for deliveries to Canada.
- What about other international shipments?
Check out our International Shipping page and contact us if you have further questions.
- How long will it take to get my Gift Certificate delivered?
Please read over our Gift Certificate Information Page for more information regarding Gift Certificate ordering and delivery.
Product Catalog Questions:
- Do you guys have a printed catalog?
No, our website serves as our catalog. If you want, we can send a few manufacturer's catalogs to you with your order. Just let us know which ones you want.
- I can't find a tool/accessory I'm looking for, can you get it?
Sure, we do special orders for items we don't stock pretty often. Just call or email us, and we'll see if we can order it for you.
- How can I tell if an item is in stock?
On the right side of each item page, right next to the picture of the item, it will have either
In Stock
in green text, or a form allowing you to place a backorder.- Are your products new or reconditioned?
99% of our products are brand new. All reconditioned items are marked as such in the product's description.
General Website / Technical:
- I'm having problems checking out!
We've compiled a list of common problems with the shopping cart that some of our customers have encountered.
- What's your policy on typographical errors?
Tools Plus is not responsible for typographical errors in pricing or product descriptions. If there is a typographical error affecting your order, we will contact you immediately with the correct information.
- How do I know my information is secure?
Your privacy and security matters to us. Read over our privacy and security pages for more information.
Contact / More Help:
- How can I contact you?
See our contact page.
- What are your hours?
Our Waterbury store is open 7:00am to 5:00pm weekdays, and 7:00am to 3:00pm Saturdays. We are closed on Sundays and major holidays.
