International Order Information
Tools Plus has been shipping Internationally over 10 years! Our warehouse is located 2 hours from JFK, LaGuardia and Newark International New York Area Airports, 2-1/2 hours from Logan International Airport at Boston and less than an hour from Hartford-Springfield's Bradley Airport.
SHIPPING RATES | SHIPPING CARRIERS
We utilize the US Postal Service (limited to 70 lbs or about 32 kg) and UPS to locations outside the United States. Just select the service you prefer and hit the apply button, and it will automatically quote a shipping price for you. Please note that the shipping charges provided during checkout may differ from the actual shipping costs which will be charged. It is not until the items are actually packed and placed in a box that we truly know the actual shipping costs. We will contact you if there is a difference that is greater or less than $5.00. If you are not able to get a price during checkout, just choose "Other (explain in Comments)" from the Shipping Options drop-down, and a customer service person will get back to you as soon as possible.
Please understand we can't be responsible for border delays, customs denials, or other delays. Customer takes ownership of merchandise once it ships.
WARRANTY | RESTRICTIONS | LIMITATIONS
Please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Tools Plus, the recipient is the importer of record and must comply with all laws and regulations of the destination country. All our power tools meet US requirements and require between 110-120 volts, but we can't promise that the tools will meet your country's regulations (i.e., CSA, CA, or UL approved, etc.). You should check with the manufacturer prior to placing your order. This is your responsibility.Please note that There is no shipping Milwaukee Products outside the United States.
Note on Rebates: Most mail-in rebate offers are valid for US residents only. Please check the rebate details and forms closely before ordering.
Approved payments for international orders are credit cards, wire transfer, or check. Note: all options require additional time for processing. We also charge an additional $5.00 handling fee for international credit cards, which is added when we process the order (not during checkout in the shopping cart).
We also accept PayPal orders from Canada and the UK. Note: addresses must be "confirmed" with PayPal in order to be processed.
IMPORT FEES - TAXES, DUTIES AND TARIFFS
Tools Plus does not add import fees to your order during checkout. International taxes, duties and tariffs are the responsibility of you, the customer.
In the unlikely event the tool you purchased is defective or you simply want to return within 30 days of the original purchase, it is your responsibility for sending item back to Tools Plus, including shipping charges. Tools Plus reserves the right to either deny a refund/exchange or to charge a 20% fee for returned items that:
- Appear used or damaged
- Have been engraved or personalized in any way by the customer
- Were returned more than 30 days after original purchase
- Are on closeout
- Were special-ordered for the customer
- Were sold as reconditioned items
- Have cut or damaged packaging
If an item is returned incomplete, Tools Plus reserves the right to deduct the price of the missing items from your credit.