100% SATISFACTION GUARANTEE!
Returns are quick and easy when you do business with Tools Plus. Just call us at 1-800-222-6133 to get your return authorization number. See below for details that apply to your specific purchase.
30-Day Satisfaction Guarantee (you can return an unused item for any reason!)
Tools Plus will credit you or provide an exchange for any item returned unused in original carton for any reason within 30 days of original purchase or within 30 days of Christmas or Hanukkah. Items must be in resalable condition, in the original carton, unused.*
As a bonus, Tools Plus honors all power tool company satisfaction guarantees! If a manufacturer’s satisfaction guarantee for the item you purchased is longer than 30 days, we will match it! Please read your owner’s manual for details.*
If you return an item that is offered with free shipping, the original outbound shipping costs will be deducted from your refund and the return shipping is the responsibility of the customer.
In the unlikely event that the item you purchased is defective, the manufacturer will provide a remedy according to its own warranty. Tools Plus makes it easy for you by providing the contact information on our website for each manufacturer. Just click on "All Brands We Carry" on the left-hand side of the screen, and then click on the manufacturer of your product to instantly get their phone number.*
We take care to assure your order arrives in excellent condition. If your purchase arrives with any damage, please call us. Hold the item and the packaging aside just as you received it. If the item was shipped from our warehouse (versus directly from the manufacturer to you, see "Drop-Shipped Items" below), we will start a claim on your behalf with the shipping company. The shipper may contact you regarding the damage. Please note that it might take them up to 2 weeks to complete the claim. Tools Plus cannot provide a refund or exchange until the claim reaches conclusion.*
Returns / Damaged items: If you need to return an item which was purchased from us and which was shipped directly from the manufacturer, please give us a call. We will find out if we can accept the item from you or if the item needs to be returned directly to the manufacturer. In most cases, the manufacturer charges a restocking fee. This fee will vary depending on the manufacturer. You will also be responsible for the return shipping charges unless the return is due to an error on the part of Tools Plus or the manufacturer. If a drop-shipped item arrives damaged, do not sign for it. Please call us immediately with the deliverer present and we will assist. The restocking fee will not apply if it can be proven that the item was damaged before it reached you.*
Cancellations: Requests for cancellations on orders placed through Tools Plus, that contain items that were shipped directly from the manufacturer ( drop shipped ) are subject to a 25% restocking fee and all return shipping is the customers responsibility - this includes shipped items that are refused at the shipping destination.*
Lost packages are usually located by the carrier and delivered. To avoid duplicate shipments, replacements will be sent after the claims process is complete. Although we are unable to expedite replacements, please be assured that Toolsplus.com will work diligently with the carrier to resolve these matters in the most efficient way possible.
Incorrect Shipping Information
If a package is returned to Toolsplus.com due to an incorrect shipping address provided by a customer, the customer will be responsible for any additional shipping costs or the return shipping cost as well as the redelivery cost. Toolsplus.com is not responsible for packages delivered incorrectly due to incorrect shipping information. If the item qualified for our "Free Shipping" promotion, it will not be valid due to the error on the customer's part, and the customer will be charged for all actual shipping costs.
*If there is an error on our part, we will gladly pay for return shipping. In no event will Tools Plus pay for return shipping otherwise.
Customer is responsible for sending items back to Tools Plus, including shipping charges. If receiving a replacement item, Tools Plus will charge $8.50 to send a replacement item to customer.
Your refund will be in the same form that was used for the original payment. Please allow up to 15 days for your refund to be issued.
We will refund you the amount you paid for the item only, excluding shipping.
Tools Plus reserves the right to either deny a refund/exchange or to charge a 25% fee for returned items that:
- Appear used or damaged
- Have been engraved or personalized in any way by the customer
- Were returned more than 30 days after original purchase
- Are on closeout
- Were special-ordered for the customer
- Were sold as reconditioned items
- Have cut or damaged packaging
- The customer ordered wrong voltage or phase
If an item is returned incomplete, Tools Plus reserves the right to deduct the price of the missing items from your credit.
We are not responsible for manufacturer changes in product or specifications.