Time expectancies: (Top)

All orders for Stock Merchandise received by 1:00pm E.S.T. Monday-Friday should be shipped within 24 hours (every effort is made to ensure that your order is sent the day it arrives) except during some peak times, and you can always email or call us for up-to-date status. Next day, 2 day, 3-day select air service does not include Saturday or Sunday. If Saturday delivery is required, please email us or call us at 1-800-222-6133.

For fraud protection, we will only ship air packages to locations on file with the credit card company. This is for the protection of the cardholder and Tools Plus.

Click here for a map showing approximate shipping times.

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Package Tracking/Shipping Notification (Top)

Backorders: (Top)

If your order cannot be shipped due to a backorder situation, you will be notified via email. Typically, we will tag any item that is currently on backorder giving you the option to order now and have shipped when available, or be notified when available for shipping, or to cancel and reorder at a later date. Customer is responsible for shipping charges on backordered items.

Sales Tax: (Top)

Sales tax is only charged for merchandise shipped to destinations inside Connecticut, USA.

Truck Freight: (Top)

Customer is responsible for all shipping charges and extras (such as a lift gate or appointment). Don't let this scare you, we get some awesome rates. For rates or for more information, email us or call us at 1-800-222-6133.

During checkout, select Truck Freight (Items Over 150 lbs): To Be Quoted, and we will contact you shortly after you place your order. For a quicker and more accurate quote, please give us any additional shipping information necessary during checkout (in the Comments field). Please take note of (if applicable) the voltage and phase of the machine you are ordering. If necessary, check with your electrician.

Common Carrier: (Top)

Where it says this, we only charge the regular $6.50 (choose Standard Ground at checkout). We will pay the rest of the freight charges, within the contiguous 48 states to a commercial location. Deliveries to residential addresses, as well as optional services such as a lift gate or pre-determined delivery times (appointments), are considered extra costs to be paid by the customer, except for deliveries of most JET and Powermatic machinery. For more information email us or call us at 1-800-222-6133. Please take note of (if applicable) the voltage and phase of the machine you are ordering. If necessary, check with your electrician.

When Shipping Via Truck Freight or Common Carrier: (Top)

Machinery and some very large orders may be delivered by a large (18-wheeler, in most cases) truck. The truck must be able to access the place of delivery.

All our shipments are carefully wrapped (and strapped to a skid, if necessary), for added protection. Note any missing items or any damage on the bill of lading, retain a copy, and notify the carrier and us immediately.

Please inspect all packages upon delivery. Any damages or shortages MUST be noted on the bill of lading at the time of delivery. Please make sure to retain a signed copy for yourself. By US commerce law, all damages are the responsibility of the consumer once a delivery is signed for. We will assist as fully as we can. Please take note of (if applicable) the voltage and phase of the machine you are ordering. If necessary, check with your electrician.

Charges may apply if the customer is not present when delivery is attempted.

Lift gate service means that the freight is simply lowered to the ground. It is the customer's responsibility to move it from there. Arrangement for a lift gate delivery may involve an extra day or two shipping time.

A suggestion for residential deliveries: often we can arrange for you to pick up your shipment from the local terminal of a freight company. You may then get an even lower price, as much as 40%. So consider borrowing a truck or trailer or recruiting a friend/relative that has one. For more information email us or call us at 1-800-222-6133.

Packaging Material: (Top)

From the President: An Important note regarding pre-opened packages we ship!

In order to assure that your item arrives in the best condition possible and to avoid any possible shipping damage, some products may be opened by us before shipping in order to add extra packing material. Rest assured that this item will be in the same condition as received from the manufacturer. We open it only to assure your order arrives in the same condition as it was when shipped to us.

This is the logic behind this issue.

When shipping items out that are vulnerable to damage during shipping, we are faced with 2 choices:

1. If we just ship out an item as it was shipped to us, and it gets damaged then:
   1. The customer is met with disappointment
   2. The customer is delayed using the product and possibly misses a deadline
   3. We need to send out another package that could be damaged again
   4. We have to pay the shipper and wait (and sometimes fight) with the shipper to get reimbursed
   5. Plus the paperwork, human time spent and what to do with the broken items
   6. Etc, etc
2. On the flip side, when a customer receives a package that we opened to add packaging material, they might take that to assume they are not getting a new item.

The first way, everyone loses and we "don't" usually get a bad rating because the shipper gets blamed, but the second way, we believe, is better for the customer but may get us a bad rating because the package is unsealed.

I feel that the majority of the customers that choose to deal with us do so because of the little things, not just the prices and delivery times.

So I’ve decided to take the "high road" and identify, at the web page, those items that may be opened and packed better.

I still see the potential for some customers to not understand, but overall I think more customers will appreciate the added attention we give to get a product delivered "on-time and intact".

And Lucy agrees.

Eric Savelle, President