1. AUTHORIZED ONLINE DEALER
As an Authorized Internet Retailer, Tools Plus will make sure your online buying experience will feature the type of service, product support, and security that you expect and deserve. Tools Plus is authorized to sell all the brands we carry, including Milwaukee, Makita, Bosch, Dewalt, JET Tools, Powermatic, Bostitch, Hitachi, Senco, Metabo and more. Check out a complete list of Tools-Plus.com brands.
Why should you purchase from an Authorized Internet Retailer
- Enjoy the peace of mind that the product's warranty will be honored - When you buy from an authorized dealer, you can rest assured that your purchase will be protected by the manufacturer's warranty. Some manufacturers will only honor a request for service under warranty if the item was purchased from an Authorized Retailer.
- You'll know the products you buy were intended for the U.S. market - Certain "gray market" units can look the same as those intended to be sold in the U.S., but might not meet the same performance specifications. They're not likely to be UL listed, so they may be unsafe. They also may lack some of the accessories provided with U.S.-market units, and may be difficult or even impossible to repair.
- You'll get the most up-to-date product information available - Most manufacturers provide authorized retailers with regular training for their sales and customer service departments on how to set up and use their products. Also, issues like product modifications and recalls are passed to authorized resellers first.
2. FREE SHIPPING
Free Shipping includes all combinations of "under $50 items" when they accumulate to over $50 as well as all individual items over $50, within the lower 48. And under $50 is only $8.50. Any orders that select the"standard ground" option will ship at Tools Plus' discretion utilizing one of the following carriers (UPS, USPS, Surepost)
See our Shipping Policy for exceptions and additional info
3. HASSLE-FREE RETURNS
100% SATISFACTION GUARANTEE!
Returns are quick and easy when you do business with Tools Plus. Just call us at 1-800-222-6133 to get your return authorization number. See below for details that apply to your specific purchase.
30-Day Satisfaction Guarantee (you can return an unused item for any reason!)
Tools Plus will credit you or provide an exchange for any item returned unused in original carton for any reason within 30 days of original purchase or within 30 days of Christmas or Hanukkah. Items must be in resalable condition, in the original carton, unused.*
As a bonus, Tools Plus honors all power tool company satisfaction guarantees! If a manufacturer’s satisfaction guarantee for the item you purchased is longer than 30 days, we will match it! Please read your owner’s manual for details.*
If you return an item that is offered with free shipping, the original outbound shipping costs will be deducted from your refund and the return shipping is the responsibility of the customer.
See our Return Policy for additional info
4. LOW PRICE GUARANTEE
OUR PRICE MATCH GUARANTEE
We have made every attempt to be competitive. However if you see a lower price on the web, go ahead and place your online order with us and our Price Patrol Department will go to work and verify and adjust on your in store invoice for you. Please note that your online order and confirmation will not show these price changes but our invoice to you will. This price match applies only if noted prior to or with your online order.
See our Price Match Policy for exceptions and additional info
5. NO SALES TAX
No Sales tax on shipments outside of the following states:
- Connecticut - 6.35%
Tools Plus is located in Connecticut and taxes are collected in this state since we have physical presence and ship from here. Our shopping cart automatically calculates the appropriate taxes during the checkout process. Tools Plus is not required to collect sales tax on orders delivered outside of this state. You may be required to remit sales tax to your local taxing authority.