Retail Store Hours:
Before using our contact form, please read the list of Frequently Asked Questions below as they can often answer the most common questions more quickly.
- How much are shipping charges?
For locations in the continental United States, ground shipping is free for orders over $149 and just $8.50 for orders less than $149. Expedited delivery and shipping to locations outside the continental US is charged standard UPS, DHL, or US Postal Service rates.
Large items are shipped via Truck Freight (usually an 18-wheeler), costs for this vary depending on location and extras.
- Can I track my order prior to shipping?
Yes. Prior to shipping, you can track the progress of your order using our online tracking utility. Upon shipment this utility will display your tracking information, and you will also be sent an e-mail containing tracking information. You can also contact our shipping department at 1-800-222-6133 or email us for your order status.
- Do you ship to Canada?
Yes, we usually ship via US Postal Service for deliveries to Canada.
- What about other international shipments?
We utilize the US Postal Service (limited to 70 lbs or about 32 kg) and UPS to locations outside the United States. Just select the service you prefer and hit the apply button, and it will automatically quote a shipping price for you. Please note that the shipping charges provided during checkout may differ from the actual shipping costs which will be charged. It is not until the items are actually packed and placed in a box that we truly know the actual shipping costs. We will contact you if there is a difference that is greater or less than $5.00. If you are not able to get a price during checkout, just choose "Other (explain in Comments)" from the Shipping Options drop-down, and a customer service person will get back to you as soon as possible.
Please understand we can't be responsible for border delays, customs denials, or other delays. Customer takes ownership of merchandise once it ships.
Check out our International Shipping page and contact us if you have further questions.
- How long will it take to get my Gift Certificate delivered?
Please read over our Gift Certificate Information Page for more information regarding Gift Certificate ordering and delivery.
- Why is this item on backorder? When I placed my order, it showed as being in-stock.
1) For Security reasons transfer of data is not always up-to-the-minute
2) Even with the tightest inventory control systems, inventory counts can be off due to human error and/or timing issues
In addition, you will note (see below example) that there are certain products that have an asterisk next to the Availability box which states "subject to manufacturer availability".
Tools Plus has arrangements with many manufacturers in which we ship items direct from them. By doing this, we're avoiding double shipping charges (and additional damage possibilities) that you would otherwise incur. This helps us keep prices low and pass savings on to you.
Product Catalog Questions:
- Do you guys have a printed catalog?
No, our website serves as our catalog.
- I can't find a tool/accessory I'm looking for, can you get it?
Sure, we do special orders for items we don't stock pretty often. Just call or email us, and we'll see if we can order it for you.
- How can I tell if an item is in stock?
On the right side of each item page, right next to the picture of the item, it will have either
In Stockin green text, or a form allowing you to place a backorder.
- Are your products new or reconditioned?
99% of our products are brand new. All reconditioned items are marked as such in the product's description.
General Website / Technical:
- I'm having problems checking out!
We've compiled a list of common problems with the shopping cart that some of our customers have encountered.
- What's your policy on typographical errors?
Tools Plus is not responsible for typographical errors in pricing or product descriptions. If there is a typographical error affecting your order, we will contact you immediately with the correct information.
- How do I know my information is secure?
- What are your hours?
Our Waterbury store is open 8:00am to 5:00pm weekdays, and 8:00am to 3:00pm Saturdays. We are closed on Sundays and major holidays.
- Resolution Department
- Sales Department
- Shipping Department
- Orderprocessing Department
- Newsletter Program
The in-house Tools-Plus staff will answer or attempt to anyway, all questions concerning the products we sell. From recommending the proper tool for a specific job or helping with accessorizing a tool you already have. We check our email regularly and respond as soon as possible. Customer service hours for web related questions are limited on Saturdays and closed on Sundays.
We accept all major credit cards, Visa, MasterCard, Discover, American Express, U.S. Government Credit and Impact cards as well as Wire Transfers. Purchase Orders from City, County, State, Federal Government as well as all Public Education are also normally accepted. Our terms for open purchase orders are due upon receipt. We will also ship with a certified or bank check in advance. We ship to all 50 States, Canada, US Military Bases (APO's and FPO's), Virgin Islands, Guam (USPS) and any Freight Forwarder of your choice within the Continental (48 states) United States for shipment WORLDWIDE.
Shipping Notification: Once your order is processed and shipped, you will be emailed tracking information from Tools-Plus.com
We currently do not issue a printed catalog of everything we carry. We stock products from over 300 manufacturers. If you request, we will send you a package of any individual manufacturer catalogs that are available. Please supply us with an address and what type of specific tools you are interested in.
Over 5000 items, more than 98% of what's in our store can be purchased on line.